The Wayfinder Drinking Horn
Free standard shipping is available on Australian orders over A$299. Shipping options and prices for all other orders are shown at checkout.
Your order will be carefully prepared, packed and sent from our NSW, Australia base. Once it is on the way, we’ll email your tracking details so you can follow its journey.
Adding personalisation? Please allow us a little extra time to prepare and engrave your order with care. Express shipping speeds up delivery after dispatch but does not shorten preparation time.
Changed your mind? Most unused, non-personalised products can be returned within 30 days of receiving your order.
Items must be unused, unworn, unwashed and returned in their original condition and packaging. Please contact us before sending anything back so we can confirm eligibility and provide return instructions.
Personalised and custom-made products cannot be returned for change of mind once work has begun. This does not affect your rights if an item is faulty, damaged or different from what you ordered.
Crafted with Character. Backed for Two Years.
Products purchased directly from Modern Viking are covered for two years from the date of delivery against defects in materials or workmanship under normal, intended use.
What Is Covered
This warranty covers confirmed manufacturing or workmanship defects that cause the product to fail or prevent it from performing its intended function.
Personalised and engraved products remain fully covered for manufacturing or workmanship defects.
What Is Not Covered
This warranty does not cover damage or deterioration resulting from:
• Normal wear and ageing
• Accidental damage, impact, misuse or neglect
• Improper cleaning, storage or use
• Failure to follow the supplied care instructions
• Unauthorised repairs, modifications or third party personalisation
• Customer submitted spelling, wording or symbol errors
• Loss or theft
• Cosmetic marks, fading or discolouration consistent with normal use
Natural differences in horn, wood and other handcrafted materials, including colour, grain, curve, texture, shape and capacity, are part of each product’s individual character and are not defects, provided the product matches its description and remains fit for its intended use.
These exclusions apply only where the excluded event caused or contributed to the problem. They do not limit any rights available under applicable consumer law.
Making a Warranty Claim
Contact support@modernviking.com.au with:
• Your order number or other proof of purchase
• A description of the problem
• Clear photographs or video showing the issue
Please keep the product and wait for return instructions before sending it.
We may request the product for assessment. If a warranty defect is confirmed, Modern Viking will repair, replace or refund the product as appropriate. Where applicable law gives you the right to choose the remedy, that right will be respected.
Reasonable return costs associated with a valid warranty claim will be covered or reimbursed by Modern Viking. Please follow our return instructions and retain your postage receipt.
Australian Consumer Law
This 2 Year Modern Viking Warranty provides additional protection and does not replace or restrict your rights under the Australian Consumer Law. Those rights may continue after the two year warranty period.
