Australia post has advised us that the cut off date for standard & express postage:

Within Australia (except WA and NT)

Parcel Post

19/12/2023

19th December 2023

Express Post

N.S.W - 22/12/2023

22nd of December 2023

ACT/QLD/VIC/SA

21/12/2023

21st December 2023

WA and NT – parcels only

Parcel Post

15/12/2023

15th December 2023

Express Post

20/12/2023

20th December 2023

We highly recommend you order before these given dates to avoid disappointment caused by delivery delays, this a recommended cut off date directly from Australia post, we recommend you order well before these cut off dates.

Australia post has advised us that the cut off date for standard postage is the 7th of December and for express post it is also the 13th of December.

We highly recommend you order before these given dates to ensure time for delays or errors.

We garuntee every single preorder will be delivered well before Christmas.

The modern Viking team holds a strong high standards on the quality of our work, we do not send out anything thats not perfect, in the rare chance its been damaged or delayed in transit, duering the Christmas period we will immediately express post you a replacement.

We will accept all returns until january the 10th, please note that the buyer will pay for return postage for change of mind.

We have been at work with shopify and after pay to resolve this issue, unfourtuntley After pay does not accept cross country, but we have a solution! if you check out in AUD afterpay will appear as a checkout option for America & New Zealand!

Please make sure you selected, express shipping international ( track and tracked) for all our Vikings in America & New zealand.

We take absolute pride and joy in the work we do, we try our best to make every item as perfect as possible whilst being handcrafted and for that we need time. Final carve is the last carvings we will do for 2023, some of our horns take over 2 months to treat, carve, food-safe seal, dry and polish. All horns that state "last carve for 2023" will be the only stock we have for Christmas and the holiday season, once it's gone it's gone for 2023 and will begin again in the new year.

We guarantee every single order will be pre fulfilled before we make any extra items available on our live website, pre-orders will have first priority from the order date.

Pre-order ASAP the quicker you pre-order, the quicker you get your item as your higher up on the list.

We 100% guarantee every single pre-order will be shipped well before Christmas for you to admire the beauty of our work before wrapping it up for the most awesome Christmas present.

Our items are all hand-carved, from our horns to our axes to our jewelry, everything is hand made, Making hand-made items takes an extensive amount of time, sometimes up to three months, the weather, and human error all come into effect when hand-crafting items, so we believe it is best to be prepared nice and early and think ahead, so you can have the most amazing and Viking inspire holidays, yule or christmas!

We will try our absolute best to try to stay fully stocked during Christmas, but it is highly recommended you pre-order your favorite items and then come back for some extra goodies and stocking fillers.

All our pre-orders will be fufilled first, if we have spare stock after it will become live onour online store the day after.

We understand it is frustrating that we keep pushing back the dates for final carve. With Christmas around the corner, and massive dealys in sourcing raw material, and the second wave of covid in NSW we are facing some challening time , but as promised we are 100% garunteeing Christmas delivery, so please place your pre-order and wait for your amazing Christmas gift :)

Our horns are a natural product so its physically impossible to have all the same-coloured horns. We will try our absolute best to send you a horn/mug like the picture displayed and the colour you have selected 😊

Every single horn /mug is food safe sealed and is 100% safe to drink from 😊

Most liquids are fine to put in your horn/mug. It’s recommended to stick to beers, meads and even wine. Try to avoid liquids like soft drinks and hot liquids.

To keep your brand-new horn/mug looking amazing always wash it with warm soapy water after use. To get to the bottom of the horn a soft brush is recommend and then simply towel dry.

Do not put it in the dishwasher. Do not use harsh chemicals like bleach etc. Do not use hard bristle brushes to wash the horn. Do not put in the microwave. When in doubt email us at skol@modernviking.com.au

All our horns are made from a single pc, including the horn and the stand as it is natural product, we match the best stand with the best horn for the perfect look.

All our horns are natural products ethically sourced. unfortunately, we have no say or way in shaping the horn as it would ruin the product, each horn is unique in shape and colour.

All our horns/mugs are carved by hand, in some circumstances there might be very slight differentiation, This can occur due to human error but most of the time due to the shape of the horn we have to improvise.

We will try our absolute best to give you two horns that very similar in height and colour if you are after a pair that is similar, however they will not be identical as it is a natural product.

Every single horn/mug is food safe sealed, cleaned and washed. In the rare case you receive a horn which you think has a smell and you aren’t comfortable drinking out of, simply give it a good wash with warm soapy water. If the problem continues to persist, please contact us at skol@modernviking.com.au and we will assist you further.

We try our absoutle best to give you the prefrence of the horn style selcted, but there is no garuntee. This is a natural product, purchases should be made according to the carving on the horn, Please admire the hardwork of the carving, the rich history behind the horn and the amazing feel and taste drinking out of a horn. Every time we ethically source our horns, each batch is always diffirent it is a natural product not plastic.

Modern Viking selected refers to us picking out the horn we think looks the absoutle best, artists choice.

Dark shade refers to a dark tone, black,cream,dark brown, mixed with lighter colours.

Light shade refers to white, light creame, lighter black, and mixed dark and light colours.

Modern Viking will not accept chargers for change of mind or dislike of colour, it its the buyer obligation to pay for return postage and resending of anothe horn due to not liking the colour of a horn.

Modern Viking prides itself on the finest crafstmanship anywhere in the world, our items are all handmade, handcrafted and hand treated which takes a extensive amount of labour and time. We try our absoulte best to give an accurate time frame, but human error is common in a hand crafted item. Pre-ordered items, depending on the item itself can take from two weeks upto two months to complete.

As a small family owned business, we work around the clock to get your items made and sent to you in a resonabile time, from the date of preordering your item can be delayed from 4 to 15 days depending on the cause of the delay, we will notify you via email as soon as your item is ready, packed and shipped.

We understand that most of our items are given as the most amazing gift or the perfect birthday present, but these delays our out of our control, everything is hand made, delays can be caused from suppliers to human error and so on. If you are worried your item will not arrive in time please contact support@modernviking.com.au and our lovley team will happily send something else or give you a more relisitic outcome or we can issiue you a full refund. We highly recommend purchasing well before the birthday or go with another amazing item that is in stock.

We take absoutle pride and care on every single item we make, the process of doing this is extremeley extensive, any item on pre order, like drinking horns have a huge process for us to get them looking shiny and perfect as they do. We start with getting the raw material, then this needs to be treated for almost a week, then recleanned, then after that we find the perfect horns for the perfect carving, after this process every horn is hand carved, yes by hand, then after this is done over a few days, the horn needs to be washed again, then we put a colour throught the carving of the horn, this needs a few days to dry enough so we can polish it, after the paint has dried we remove the excuss paint, after this the horn is then food safe sealed 6 times over, meaning each time we do it on a nice hot sunny day needs atleast two days to dry, after the food sealent is all dried we polish the horn to make it nice and shiny, one last wash is given, we test it for leaks from the carving or anywhere else, once this is all complete we prepare it for packging. This is just a very quick run down of our process, and we hope you can appreciate the time and effort we put in to make your item as amazing as it is for an extremely resonable price, our items just not a gift it is a journey and a talking piece that should be cherished and respected for the fine item it is.

Final carve for 2022 means that after the next batch of stock we will not be carving anymore until 2023, our horns take over 2 months to treat, prep,carve,polish and pack so therefore we are preparing now 29/08 for the horns to be in stock by 10/10 at the latest ready for christmas, so everyone can have a chance to get something speical for the people they love. We highly highly recommend thinking ahead and pre-ordering so you dont missout.

We ship Australia wide 😊

Depending on your location we have teamed up with sendle to make our packages 100% carbon natural, we also have teamed up with Australia post so we can get to you no matter where you are 😊

We have integrated aftership into our website so simply find the tab “track my parcel” and simply enter in your tracking number.

Your item should arrive in 3 to 6 business days depending on your location. With the covid-19 pandemic we are facing your package may be delayed.

Please contact us on skol@modernviking.com.au with your full name, address, and order. We will investigate this for you asap.

This will be investigated on a case-to-case bases please contact us at
skol@modernviking.com.au

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customised/personalised items cannot be refunded or exchanged.

Please note - Engraving/Customisation from external companies from Modern Viking voids all warranties provided by Modern Viking.

To start a return, you can contact us at skol@modernviking.com.au

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact us immediately with your full name, address, and order number. On our live chat and a email to skol@modernviking.com.au

We have a 30-day return policy. The customer is to contact us, and we will provide an address to return the item to. Please note the buyer pays for postage. Please be aware that horn colour is not covered under our change of mind policy.

All our horns/mugs have a 2-year manufacturer warranty. This included the actual structure of the horn or mug itself. This does not include any parts attached or applied to the item itself.

Natural horn products can last up to 100 years! If looked after properly with basic wash and dry rules.

Contact us at skol@modernviking.com.au

Our two-year policy is subjected to investigation; natural horns can last for up to 100 years when managed and maintained properly. If a fault or problem happens to the horn, mug itself and is not included for any attached parts, one of our experts will determine the reasoning and outcome of this warranty. We at Modern Viking have the right to decline any 55-year warranty if the consumer is at fault or forceful damage has been done and is not natural. 55-year warranty covers the horn itself not including attached parts/seals. Buyer must pay return postage and proof of purchase is required.

We are based in N.S.W Australia.

All our natural products are ethically sourced overseas. When needed we can provide certificates to local or government agencies. Our products are designer in Australia and packed in Australia. The product is cleaned, washed, and put through multiple treatment processes then food safe sealed ready for us to carve an amazing pattern.

We can be reached at skol@modernviking.com.au, we also have a live chat feature which can be used. You can also contact us on any social media platform, Facebook, Instagram etc.